F.A.Qs
My Order
- Check you are applying the correct promotion code, including capitals and special characters.
- Check if your promotion code has expired.
- Check if you have already used this promotion code.
- Still experiencing problems? Please contact our friendly Customer Care team.
- Yes, you can. You will be sent a tracking code once your parcel has been dispatched.
- Still experiencing problems? Please contact our friendly Customer Care Team.
- Because we aim to dispatch orders immediately, once you place your order, you are generally unable to edited, add to, or cancel.
- If you realise your order is not correct (including incorrect customer details or address information), you can try contacting our Customer Care team where we will do our best to adjust your order. If your parcel is already in transit, it will need to be refused delivery by the recipient, returned to us, and refunded according to our Returns & Refund Policy.
- Yes, of course! Simply use the recipient’s name and postal address and we will ship your parcel directly to them.
- Alternatively, you may wish to purchase your gift recipient a Digital Gift Card so they can choose their own exciting items from our shop!
My Delivery
- For information on shipping and delivery, please refer to our Shipping & Delivery information page.
- Have more questions? Please contact our friendly Customer Care team.
Refunds
- For information on returns and refunds, please refer to our Returns & Refunds information page.
- Have more questions? Please contact our friendly Customer Care team.
- Yes, you can. Please refer to our Returns & Refunds information page.
- Have more questions? Please contact our friendly Customer Care team.
